Privacy Policy

Effective Date: 1 September 2026

Superstar Education (“we”, “our”, “us”, or “Superstar Education”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit or use our website https://www.superstareducation.com/ or communicate with us regarding our educational consultancy and related services.

By using our website or submitting your information to us, you acknowledge that you have read and understood this Privacy Policy. It sits alongside our Terms & Conditions.

1. About This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our website
• Contact forms
• Enquiry forms
• Consultation forms
• Online applications
• Email communications
• Telephone communications
• WhatsApp or other messaging platforms
• Social media communications
• In-person consultations
• Documents submitted during the education application process
• Other interactions with Superstar Education

This policy does not necessarily apply to third-party websites or services that may be linked from our website. Those organisations have their own privacy policies and terms.

2. Information We Collect

Depending on the services you request, we may collect different types of information.

2.1 Personal Information

This may include:

• Full name
• Date of birth
• Gender, where required
• Contact number
• Email address
• Residential address
• Country of residence
• Nationality or citizenship information
• Passport details
• Identification information

2.2 Academic Information

When providing educational counselling or application support, we may collect:

• Academic qualifications
• Examination results
• Transcripts
• Certificates
• Educational history
• Current course or programme
• Previous institutions attended
• English language test results
• Academic interests
• Preferred courses and universities

2.3 Professional Information

Where relevant to your application, we may collect:

• Employment history
• Job title
• Employer information
• Work experience
• CV/resume
• Professional qualifications
• Internship information

2.4 Financial and Supporting Information

Depending on the application or service, we may need information such as:

• Financial documents
• Proof of funds
• Sponsorship information
• Bank or financial documentation
• Scholarship-related information
• Documents required by universities or relevant authorities

We will only request information that is reasonably necessary for the relevant service or application.

2.5 Immigration and Visa Information

Where relevant, we may collect information required to assist with education-related visa processes, including:

• Previous visa applications
• Visa history
• Immigration history
• Travel history
• Passport information
• Visa documentation
• Supporting documents

We do not make visa decisions. Visa applications are determined by the relevant government or immigration authority.

3. Information You Provide to Us

You may provide information to us when you:

• Submit a contact form
• Request a consultation
• Enquire about a university or course
• Apply for our services
• Upload documents
• Communicate with our counsellors
• Subscribe to communications
• Contact us by email or telephone
• Communicate with us through WhatsApp or social media
• Participate in surveys, events, or promotional activities

You should only provide information that is accurate and that you are authorised to provide.

4. Information Collected Automatically

When you visit our website, certain information may be collected automatically through standard web technologies.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information
• Pages visited
• Time spent on pages
• Referral source
• Website interactions
• Date and time of access
• Technical information about your device

This information may be used for website security, analytics, troubleshooting, and improving our website and services.

5. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites remember information and understand how visitors use the website.

We may use cookies for purposes including:

• Website functionality
• Security
• Website performance
• Analytics
• Understanding visitor behaviour
• Improving user experience
• Marketing and advertising, where applicable

Some cookies may be provided by third-party services.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website.

Where required by applicable law, we will seek appropriate consent before using non-essential cookies or similar technologies.

6. How We Use Your Information

We may use personal information for purposes including:

• Responding to enquiries
• Providing educational counselling
• Understanding your academic and career goals
• Recommending suitable courses or institutions
• Assisting with university applications
• Assisting with application documentation
• Providing visa-related guidance
• Communicating application updates
• Communicating with universities and educational institutions
• Providing information about scholarships
• Providing pre-departure guidance
• Managing our client relationships
• Processing payments
• Providing customer support
• Improving our website and services
• Conducting internal administration
• Preventing fraud or misuse
• Maintaining website security
• Complying with legal obligations
• Sending relevant marketing communications where permitted

We will use your information only for legitimate and appropriate purposes connected with our business and the services you request.

7. Legal Basis for Processing

Depending on the applicable privacy laws and the circumstances, we may process your personal information based on one or more of the following grounds:

• Your consent
• The performance of a contract or provision of requested services
• Steps taken at your request before entering into an agreement
• Compliance with a legal obligation
• Our legitimate business interests
• Protection of our rights, property, and security
• Other lawful grounds available under applicable privacy laws

Where processing is based on consent, you may withdraw your consent where permitted by applicable law.

8. Sharing Your Information

We may share your information with relevant third parties when reasonably necessary to provide our services.

These parties may include:

• Universities
• Colleges
• Schools
• Educational institutions
• Government or immigration authorities
• Scholarship providers
• Examination and English language testing organisations
• Accommodation providers
• Insurance providers
• Courier or document delivery companies
• Payment processors
• Technology and software service providers
• Website hosting providers
• IT and security service providers
• Professional advisers
• Legal or regulatory authorities where required

We will only share information that is reasonably necessary for the relevant purpose, subject to applicable law.

9. University and Application Partners

If you request assistance with an education application, we may need to share relevant personal and academic information with universities, colleges, education providers, or authorised representatives involved in your application.

This may include:

• Your personal details
• Academic records
• Passport information
• Application forms
• Supporting documents
• English language test results
• CV/resume
• Personal statements
• Other information required for the application

By requesting application assistance, you authorise us to process and share the relevant information necessary to facilitate your application, subject to applicable law.

10. Visa and Immigration Information

If we provide visa-related guidance or administrative support, relevant information may be shared with the appropriate institutions, authorised representatives, or government authorities where necessary.

We will not knowingly submit information that is false or misleading.

You remain responsible for ensuring that all information and documents you provide are accurate and genuine.

11. International Data Transfers

Some universities, service providers, technology providers, or other organisations we work with may be located outside your country of residence.

As a result, your personal information may be transferred to or processed in other countries.

Where applicable, we will take reasonable steps to ensure that international transfers of personal information are handled in accordance with applicable privacy laws and appropriate safeguards.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing requested services
• Completing education applications
• Maintaining business and client records
• Resolving disputes
• Meeting legal or regulatory requirements
• Preventing fraud
• Maintaining appropriate financial and accounting records

The retention period may vary depending on the type of information and the purpose for which it is used.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable law.

13. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Unauthorised disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no website, electronic communication system, or data transmission over the internet can be guaranteed to be completely secure.

You acknowledge that information submitted electronically carries some inherent security risks.

14. Third-Party Service Providers

We may use third-party service providers to operate our website and business.

These may include providers for:

• Website hosting
• Email
• Cloud storage
• CRM systems
• Analytics
• Payment processing
• Communication
• Forms
• Security
• Marketing
• Document management

These providers may process personal information on our behalf.

Where appropriate, we seek to work with service providers that implement reasonable security and privacy measures.

15. Marketing Communications

Where permitted by applicable law, we may use your contact information to send you information about:

• Courses
• Universities
• Study-abroad opportunities
• Scholarships
• Events
• Webinars
• Education-related updates
• Superstar Education services
• Promotional offers

You may opt out of marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Opting out of marketing communications will not necessarily stop service-related or transactional communications that are necessary to provide requested services.

16. Communication Through WhatsApp and Other Platforms

We may communicate with students and clients through third-party communication platforms such as WhatsApp, email, SMS, or social media.

When you communicate with us through a third-party platform, your information may also be subject to that platform's privacy policy and terms.

We recommend reviewing the privacy settings and policies of any third-party communication service you use.

17. Children's Privacy

Our services may involve students who are under the applicable age of majority.

Where a student is a minor, we may require involvement or consent from a parent or legal guardian where required by applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

18. Your Privacy Rights

Depending on the laws applicable to you, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally applicable.
• Request restriction of certain processing.
• Object to certain processing.
• Withdraw consent where processing is based on consent.
• Request information about how your personal information is processed.
• Request a copy of certain personal information in a portable format where applicable.
• Lodge a complaint with the relevant data protection or privacy authority.

These rights are subject to applicable legal limitations and exceptions.

19. How to Exercise Your Rights

If you would like to exercise a privacy right or ask a question about how we process your information, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

We will respond to legitimate requests within the timeframe required by applicable law.

20. Third-Party Links

Our website may contain links to websites operated by third parties, including universities, government authorities, education providers, and other organisations.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of each third-party website before providing personal information.

21. Social Media

Superstar Education may maintain profiles or pages on social media platforms.

Information you provide through social media platforms may be visible to the platform and may also be processed according to the platform's own privacy policy.

We do not control how third-party social media platforms collect or process your information.

22. Data Breach

If we become aware of a personal data breach affecting your information, we will take reasonable steps to investigate, contain, and address the incident.

Where required by applicable law, we will notify affected individuals and/or relevant regulatory authorities within the legally required timeframe.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our services
• Changes in technology
• Changes in applicable laws
• Changes in our data processing practices
• Changes in third-party service providers

When we make changes, we will update the Effective Date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

24. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us.

25. Complaints

If you believe that we have not handled your personal information appropriately, you may contact us using the details above.

We will review your complaint and take reasonable steps to address the matter.

Where applicable, you may also have the right to lodge a complaint with the relevant data protection or privacy regulator in your jurisdiction.

26. Acceptance

By using the Superstar Education website, submitting an enquiry, requesting a consultation, or engaging our services, you acknowledge that you have had an opportunity to review this Privacy Policy.

Where consent is required by applicable law, we will obtain consent through appropriate means before carrying out the relevant processing.

Last Updated: 1 September 2026