Terms & Conditions

Effective Date: 1 September 2026

Welcome to Superstar Education (“we”, “our”, “us”, or “Superstar Education”). These Terms & Conditions (“Terms”) govern your access to and use of our website, https://www.superstareducation.com/, and any educational consultancy, counselling, application assistance, or related services provided by us.

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. About Our Services

Superstar Education provides educational counselling and consultancy services to students and individuals seeking educational opportunities.

Our services may include, but are not limited to:

• Study abroad counselling
• Course and programme selection guidance
• University and college selection
• Admission application assistance
• Application and document guidance
• Student visa guidance and support
• Scholarship and funding information
• English language test guidance
• Career and academic counselling
• Pre-departure guidance
• Accommodation guidance
• Assistance with education-related documentation
• Other education and career-related consultancy services

Our services are intended to provide guidance and assistance. We do not guarantee admission, scholarships, visa approval, employment, permanent residency, immigration outcomes, or any other specific result.

2. Eligibility

By using our website or services, you confirm that:

• You are legally capable of entering into an agreement under applicable law; or
• If you are under the applicable age of majority, you are using our services with the involvement or consent of a parent or legal guardian where required.

If you are a student applying through Superstar Education, you agree to provide accurate, complete, and current information throughout the counselling and application process.

3. Accuracy of Information Provided by Users

You are responsible for ensuring that all information and documents provided to Superstar Education are genuine, accurate, complete, and up to date.

This may include:

• Academic certificates and transcripts
• Identification documents
• Passport information
• Financial documents
• Employment records
• English language test results
• Personal information
• Immigration or visa history
• Any other documents required for an application

You must not submit false, misleading, altered, forged, or fraudulent information or documents.

If we reasonably believe that information or documentation is false, misleading, fraudulent, or incomplete, we reserve the right to suspend or terminate our services and, where legally required or appropriate, notify the relevant institution or authority.

4. University and Institution Admissions

Superstar Education may assist students in identifying and applying to universities, colleges, schools, or other educational institutions.

However, all admission decisions are made solely by the relevant educational institution.

Superstar Education:

• Does not control admission decisions.
• Does not guarantee admission to any institution.
• Does not guarantee that an application will meet the institution's admission requirements.
• Is not responsible for an institution's rejection or withdrawal of an offer.
• Is not responsible for changes to an institution's admission criteria, fees, courses, policies, or deadlines.

Students remain responsible for meeting the requirements and deadlines communicated by the relevant institution.

5. Visa and Immigration Guidance

Where applicable, Superstar Education may provide guidance and administrative support relating to student visa applications.

However, visa decisions are made exclusively by the relevant government or immigration authority.

We do not guarantee:

• Visa approval
• Visa processing times
• Successful immigration outcomes
• Approval of a particular visa category
• The outcome of an appeal or reconsideration
• Any future immigration or residency status

We are not responsible for visa refusals, delays, cancellations, additional document requests, changes in immigration policies, or decisions made by immigration authorities.

Where specialist legal or regulated immigration advice is required, you may need to obtain advice from an appropriately authorised immigration professional.

6. Scholarships and Financial Assistance

Superstar Education may provide information or guidance regarding scholarships, bursaries, grants, discounts, or other financial assistance.

Scholarships and financial awards are generally determined by universities, educational institutions, governments, or third-party organisations.

We do not guarantee:

• Scholarship eligibility
• Scholarship availability
• Scholarship approval
• Scholarship amounts
• Continuation of financial assistance

Any scholarship information provided by us should be independently verified with the relevant institution or scholarship provider.

7. Fees and Payments

Where applicable, fees for our consultancy or other services will be communicated to the student or client before the relevant service is provided.

You agree to:

• Pay applicable fees according to the agreed payment terms.
• Provide accurate payment information.
• Pay any applicable bank charges, transaction fees, taxes, or transfer costs unless otherwise agreed.

Fees paid directly to third parties, including universities, examination bodies, visa authorities, accommodation providers, insurance companies, courier companies, or other organisations, are subject to the terms and refund policies of those organisations.

8. Refund and Cancellation Policy

Unless otherwise agreed in writing:

• Consultancy or service fees may become non-refundable once the relevant service has commenced.
• A university admission rejection does not automatically entitle the applicant to a refund.
• A visa refusal does not automatically entitle the applicant to a refund.
• Fees paid to third parties are subject to the refund policies of the relevant third party.
• Where a separate written agreement specifies different refund or cancellation terms, that agreement will apply to the extent permitted by applicable law.

Any refund request should be submitted to Superstar Education in writing.

Nothing in these Terms is intended to exclude or limit any consumer rights or statutory rights that cannot legally be excluded.

9. Student and Client Responsibilities

You agree to:

• Provide truthful and complete information.
• Provide documents within the required timeframe.
• Review documents and applications before submission.
• Respond promptly to requests for information.
• Keep your contact information current.
• Meet university and visa application deadlines.
• Follow instructions provided by universities and relevant government authorities.
• Inform us promptly of any changes to your academic, financial, personal, or immigration circumstances that may affect your application.
• Independently verify important information where appropriate.

Superstar Education is not responsible for consequences arising from information that you fail to provide, incorrect information supplied by you, or deadlines missed due to your failure to respond or act promptly.

10. No Guarantee of Results

While Superstar Education will make reasonable efforts to provide accurate guidance and support, we cannot guarantee any particular outcome.

Factors outside our control may affect an application, including:

• Academic qualifications
• Competition for admission
• University decisions
• Course availability
• Immigration rules
• Visa decisions
• Government policies
• Financial circumstances
• Changes in institutional requirements
• Application deadlines
• Availability of accommodation
• Changes in international education policies

Past outcomes or examples of successful applications should not be interpreted as a guarantee of future results.

11. Website Information and Accuracy

We make reasonable efforts to keep information on our website accurate and up to date.

However, information relating to universities, courses, fees, scholarships, visa requirements, application deadlines, accommodation, and government policies may change without notice.

Superstar Education does not guarantee that all information published on the website will always be:

• Complete
• Current
• Accurate
• Error-free
• Available at all times

Users should verify important information with the relevant university, institution, government authority, or official third-party provider before making decisions.

12. Intellectual Property

Unless otherwise stated, all content appearing on the Superstar Education website is owned by or licensed to Superstar Education.

This may include:

• Website text
• Logos
• Branding
• Graphics
• Images
• Videos
• Icons
• Documents
• Downloadable materials
• Website design and layout
• Other original content

You may access and use the website for personal and legitimate purposes.

You may not, without our prior written permission:

• Copy or reproduce website content for commercial purposes.
• Republish our content.
• Modify or distribute our materials.
• Use our branding or logo.
• Scrape or systematically extract website content.
• Represent our content as your own.

13. Acceptable Website Use

You agree not to use our website to:

• Violate any applicable law or regulation.
• Attempt unauthorised access to our systems.
• Introduce malware, viruses, or other harmful code.
• Interfere with website functionality or security.
• Attempt to access another user's account or information.
• Submit fraudulent or misleading information.
• Use automated systems to scrape or collect website information without permission.
• Engage in any activity that could damage, disrupt, or compromise our website or services.

We reserve the right to restrict or terminate access to the website where misuse or unauthorised activity is identified.

14. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, including universities, government authorities, testing organisations, accommodation providers, payment providers, or other service providers.

Third-party websites operate independently from Superstar Education.

We are not responsible for:

• Third-party website content
• Availability of third-party services
• Third-party privacy practices
• Third-party fees
• Third-party terms and conditions
• Transactions between you and third parties

You should review the applicable terms and privacy policies before using third-party websites or services.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Superstar Education will not be liable for losses or damages arising from matters outside our reasonable control, including:

• University admission decisions
• Visa refusals or delays
• Scholarship decisions
• Changes in immigration rules
• Changes in university policies
• Government decisions
• Course cancellations
• Changes in tuition fees
• Changes in admission requirements
• Travel disruptions
• Accommodation availability
• Third-party service failures
• Delays caused by universities, government authorities, courier companies, testing agencies, or other third parties
• Information supplied incorrectly or incompletely by the applicant

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

16. Privacy and Personal Information

We may collect and process personal information when you use our website or request our services.

This information may be used for purposes including:

• Providing educational counselling
• Processing applications
• Communicating with students and clients
• Providing information about courses and institutions
• Supporting admission applications
• Providing visa-related guidance
• Responding to enquiries
• Improving our services
• Meeting legal and regulatory obligations

Our handling of personal information is subject to our Privacy Policy.

By submitting your information to us, you acknowledge that it may be processed for the purposes described in our Privacy Policy and as otherwise permitted or required by applicable law.

17. Communications

When you submit an enquiry, application, or contact form, you may be contacted by Superstar Education through the contact details you provide.

Communications may include:

• Email
• Telephone calls
• SMS
• WhatsApp or other messaging services
• Other communication channels you have provided

You are responsible for ensuring that the contact information supplied to us is accurate and accessible.

Where required by law, you may have the option to opt out of certain marketing communications.

18. Changes to Our Services

Superstar Education reserves the right to modify, suspend, discontinue, or update any part of its website or services at any time.

This may include changes to:

• Consultancy services
• Service fees
• Website content
• Available institutions
• Application procedures
• Courses or programmes
• Website functionality

Changes may occur without prior notice where reasonably necessary.

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

When we make changes, we will update the Effective Date shown at the beginning of these Terms.

Your continued use of our website or services after updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

20. Force Majeure

Superstar Education will not be responsible for delays, interruptions, or failure to perform its obligations where such events result from circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters
• Pandemics or public health emergencies
• War or civil unrest
• Government actions
• Changes in laws or regulations
• Strikes or industrial disputes
• Internet or telecommunications failures
• Cyber incidents affecting third-party infrastructure
• University closures
• Immigration system interruptions
• Other events beyond our reasonable control

21. Termination

We reserve the right to suspend or terminate access to our website or services where:

• You breach these Terms.
• You provide fraudulent or misleading information.
• You engage in unlawful activity.
• You misuse our services.
• You fail to comply with agreed payment terms.
• Continuing to provide services would create legal, regulatory, or operational concerns.

Termination will not affect rights or obligations that arose before termination.

22. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of New South Wales, Australia, being the jurisdiction in which Superstar Education is registered.

Any dispute arising from or relating to these Terms or our services shall be subject to the jurisdiction of the competent courts of New South Wales, Australia, unless otherwise required by applicable law.

23. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary, and the remaining provisions will continue to remain in full force and effect.

24. Entire Agreement

These Terms, together with any applicable service agreement, fee agreement, Privacy Policy, Refund Policy, or other written agreement between you and Superstar Education, constitute the applicable agreement governing your use of our website and services.

Where there is a conflict between these Terms and a separate written service agreement, the terms of the specific written agreement will apply to the extent of the conflict.

25. Contact Us

If you have questions, concerns, or requests regarding these Terms & Conditions, please contact Superstar Education using the details below or through any of the offices listed on our website.

26. Acceptance of Terms

By accessing or using the Superstar Education website or engaging our services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

If you do not agree with these Terms, please discontinue use of the website and our services.